GuideHelp & Reference
Frequently Asked Questions & Troubleshooting.
4 min read
Answers to the most common questions regarding billing, currency, payments, and account setup.
1
#Can I use Framebooks entirely in LKR (Sri Lankan Rupees)?
Yes! Framebooks is built from the ground up for Sri Lanka. All numbers, currency formatting, and tax logic default to LKR.
2
#Why can't I delete a bank account?
To preserve accounting integrity and ensure your Balance Sheet doesn't break, you cannot delete an account that has transaction history linked to it. You can archive it instead.
3
#Can my accountant log in simultaneously?
Yes! Invite your accountant under Settings > Team with the Accountant role so they can inspect financial reports and trial balance directly.
4
#How do I cancel or upgrade my subscription?
Go to Settings > Billing to switch between monthly and annual plans or upgrade at any time with prorated billing.
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